Return Policy of AMICE

Welcome to AMICE! We are dedicated to providing high-quality products and excellent service to all our customers. However, we understand that there may be times when a product does not meet your expectations or you simply change your mind. Therefore, we have designed our return policy to ensure your return experience is effortless and satisfactory.

1. Return Conditions:

To be eligible for a return, you must meet the following conditions:

• The product must be in new, unused condition and returned in its original packaging.
• Returns must be submitted within 14 days of receiving your order.
• Retain your original proof of purchase or order confirmation as proof of purchase.

2. How to request a return:

The return process at AMICE is simple and fast. Follow these steps to request a return:

• Contact our customer service to register your return. Make sure to include your order number and the reason for the return.
• Our customer service team will provide you with further instructions regarding the return of your product(s).

3. Refunds:

Once we have received and inspected your returned product(s), we will proceed with the refund. Please note that:

• Refunds will be processed using the original payment method used for the purchase.
• Shipping costs are not refunded, except in cases where the returned product arrived defective upon delivery. 

4. Exchanges:

If you wish to exchange a product for a different size, color, or item, simply follow the return process described above and place a new order for the desired item on our website.

5. Defective or damaged products:

In the rare event that you have received a defective or damaged product, please contact our customer service immediately. We will do our best to resolve the issue quickly and to your satisfaction.

6. Contact information:

Do you have any questions about our return policy or would you like more information? Feel free to contact our customer service via:

• Email: info@amicetravel.nl

Our dedicated team is ready to assist you and answer all your questions.

At AMICE, we strive for your complete satisfaction and aim to make your shopping experience as positive as possible. Thank you for your trust in our brand. We look forward to serving you!