Guarantee

We build our cases to be the last you'll ever buy. That's why we stand behind the Original collection with a lifetime guarantee. Here's exactly what our guarantee covers, and what it doesn't.

Lifetime guarantee on the Original cases

On cases from the Original collection, we offer a lifetime guarantee against material and manufacturing defects that affect normal use.

• No registration is needed. Your guarantee starts automatically on the date of purchase.
• The guarantee applies to the original buyer, upon presentation of a valid proof of purchase.
• Products received free of charge, for example through a collaboration, as a gift or for promotion, are not covered, as there is no purchase behind them.

What the guarantee covers

• Manufacturing defects in material and craftsmanship.
• Construction faults that occurred during production.
• Defects in closures and locks.

Bags and accessories

• Bags: a 1-year guarantee against material and manufacturing defects.
• Accessories: a 6-month guarantee against material and manufacturing defects.

These terms are separate from your statutory rights. As a consumer you are always entitled to a product that works as it should, and that legal protection continues to apply alongside and after this guarantee.

Cases delivered before 1 September 2026

• On these older collections, we can only offer guarantee on the locks and the handles, and only as long as the parts remain available.
• The telescopic handle is not covered.
• If we consider your claim valid, we'll replace the part.
• We can no longer offer guarantee on the shell or other parts of these older collections.

What is not covered

• Wear and marks from normal use. Scratches and dents are part of aluminium, and they make the case yours.
• Modifications or repairs carried out by third parties.
• Claims without a valid proof of purchase, or with an altered or illegible proof of purchase.
• Defects or damage caused by improper or careless use.
• Defects or damage caused by external causes or third parties, such as an airline or transport service. Report such damage directly to the party involved, as they are insured for this in most cases.
• Defects or damage caused by intentional mistreatment, gross negligence or careless use and maintenance.

Making a claim

• Contact our customer service with your proof of purchase and a short description of the issue. A few photos help us help you faster.
• If we consider your claim valid, we'll offer a fitting solution: depending on availability, a replacement part or a replacement item.
• For ongoing claims, we aim to resolve the matter within 30 days.
• A replacement does not extend the original guarantee period.

Your statutory rights

This guarantee comes on top of your statutory consumer rights and does not limit them.

Contact

Email us at info@amicetravel.nl. We reply within 24 hours on business days.